How to contact the IT department

Support Portal : You can browse to this portal https://nineenergyservice.freshservice.com/support/home to submit a ticket. Describe your issue with as much detail as possible so we can assist you promptly and efficiently. You can also view any open tickets you have in the same portal, and browse some of the knowledge base articles we have created.

Support email : IT-Support@nineenergyservice.com Send an email to this address giving us moderate detail of your issue, screenshots, or error messages and a ticket will be generated for you automatically. Once a ticket is created someone will be assigned to that ticket and will contact you via phone or email.

Support Phone Number : (855) 917-8776 You can call this number at any time, and if someone doesn’t answer you can leave a voicemail and a ticket will be created with your voice message. Below are the two options you are presented with when calling the support line.

Option 1 During business hours M-F 8 AM – 5 PM CST

Option 2 After hours M-F 5 PM – 8 AM CST and All day Saturday and Sunday